Please read below for ideas on setting up your cameras. Frequently asked questions from customers and anything else that may help you make the most out of your camera can be found below.

Cellular Setup

I cannot get the cellular camera to transmit pictures properly

  • Follow the SETUP GUIDE Video
  • Ensure your SIM card is compatible
  • Ensure the SIM card is active and not locked; you may need to confirm with your provider
  • Ensure you have the proper plan on your SIM card: MMS requires an MMS picture messaging plan, while SMTP requires data (may be slight variations with your provider)
  • Make sure you follow carefully the Download Tool instructions or menu on the camera in setting up the network

I get pictures transmitted periodically / not consistent from cellular camera

  • The cellular network reception strength will change throughout the day; when the network is busy, the range and strength of reception will decrease

I get more pictures saved to the SD card than transmitted to my phone number and/or email address from cellular camera

  • After capturing a photo, the camera will attempt to transmit the photo a few times before aborting and prepare to capture another photo

The cellular camera shows full or partial reception bars and I get login failure or no pictures transmitted

  • Although the camera may show full or partial cellular power, the network may be busy at the time of transmission and login; keep trying or move to another location
  • In some instances the camera may show good reception but the cellular bandwidth is too small to transmit pictures at that time; trying at a later time or moving to a different location may help
  • Ensure SIM card is active with money and you have the proper plan


The camera does not turn ON

  • Ensure batteries are inserted properly with correct polarity and fully charged. If possible test each battery with battery tester. Approximately 1.7V for Lithium, 1.5V for Alkaline, and 1.3V for NiMH is full power.
  • Ensure SD card is properly inserted and not in locked position
  • Reset camera by removing batteries and SD card for 1 hour
  • Cold temperature may decrease battery output sufficiently to prevent camera from turning ON; check batteries and ensure they are rated for cold temperature

Beeping Noise when camera turns ON

  • Insert SD card
  • Ensure SD card is not locked
  • Format SD card in camera
  • SD card may not be compatible
  • SIM card must be inserted or turn Off ‘Send Mode’ in cellular camera

Camera will not take pictures or stops part way even with full batteries

  • SD card is not formatted correctly; format SD card in camera
  • Ensure SD card is not locked
  • SD card is faulty or incompatible; try different SD card and/or brand. Faulty or incompatible SD cards may cause system conflict, system crash, and battery drain. Always format SD card in camera and try different SD cards if problem persists.
  • Batteries do not have enough power to activate picture/video sequence

Motion Detection

Camera fails to detect motion.

  • Ensure batteries test full; replace batteries if necessary
  • Ensure SD card is NOT locked and compatible with camera; take test pictures in ‘Live Preview’ mode.
  • Ensure ‘Quiet Time’ is set correctly
  • Ensure camera is mounted correctly. Note: hot weather, humidity, and rain will reduce PIR sensing distance; move camera closer if required.
  • Typically mounting the camera at a height of 3-4 feet will maximize detection distance, this will depend slightly on the size of game you are trying to observe.
  • Camera may be angled up too high or too low thereby allowing subjects to walk under or over the PIR motion detection window; adjust camera position and try again.

Too many empty pictures/video or false triggers

  • Ensure camera is mounted on a solid surface; trees and surface may move in wind causing camera to trigger falsely.
  • Adjust camera height and angle.
  • Remove brush and branches from detection zone that may be triggering camera.
  • A close running animal/human may make it across detection zone before triggering the camera
  • Sunlight and heat waves may result in certain scenarios of false triggers; position camera in different location.

Images & Video

Night images are dark

  • Ensure the ‘Illumination’ is on ‘Internal Only’
  • Ensure batteries are fully charged. Use Lithium or high quality NiMH rechargeable batteries.
  • Cold temperature will reduce battery output to IR lights.
  • Remove brush, grass, and other debris that may prevent IR light from reaching its potential.

Images are blurry (stills or motion)

  • Ridgetec offers some of the best picture quality. Although we try to cover every scenario, it is important to realize that different environments and conditions will affect the picture quality.
  • Blurry still images may result from interference with focal points; for example distance from camera, trees, brush, may affect focus point.
  • Fog, condensation, water drops, snow, dust, direct sunlight, etc can all reduce picture quality.
  • Motion blur may result when object moves too quickly. Blur will be compounded during night and low light situations. The UWAY camera has been finely tuned to maximize picture quality while balancing other interactions such as battery life, trigger speed, and IR lighting distance.

Color or brightness is different between pictures at same time of day and during burst mode

  • Camera has sophisticated light metering calculations to optimize pictures in all settings; light intensity may change between pictures causing differences in color and contrast.
  • During burst mode, the first picture is taken quickly for fast trigger speed; increased light metering occurs between first and second picture resulting in different color or brightness.

Video time is cut shorter than what I programmed

  • Camera has sophisticated power meter; when weak or low current is detected, camera will automatically reduce the length of video.
  • Ensure batteries are fully charged
  • Cold temperatures may decrease battery output resulting in reduction in video length. Lithium batteries will help in colder weather.

Pictures count in burst mode does not equal what I programmed

  • Camera has sophisticated power meter; when weak or low current is detected, camera will automatically reduce the number of pictures in burst mode.
  • Ensure batteries are fully charged
  • Cold temperatures may decrease battery output resulting in reduction in picture count. Lithium batteries will help in colder weather.


Low Power problems

  • When the camera power is low the system will not be stable, you may observe abnormal screen displays or automatic camera reboot. Change your batteries.

Battery level on display is low despite using new batteries

  • Ensure battery type is selected correctly in camera menu.
  • Rechargeable batteries run on lower voltage than lithium resulting in display variation. Some rechargeable batteries will display low power even though they are fully charged; this does not affect camera performance.
  • Cold weather will reduce battery output

Batteries run down quickly

  • Avoid poor quality alkaline and rechargeable batteries, avoid mixing different brands and ages of batteries as battery life will be adversely affected. Different brands of batteries will perform differently than others; try other battery brands to find what works best for your environment.
  • Reduce number of picture burst and/or reduce video length.
  • Ensure batteries are fully charged; test batteries with tester if possible
  • In cold temperatures, the battery life becomes shorter
  • SD card may have jammed causing battery to drain; use different SD card and/or brand

Camera Setup

SD card is not recognized in camera

  • If the SD card is formatted on a computer or other camera, it may not be recognized by this unit. Use this camera to format the SD card
  • Ensure that SD card is not greater than 32 GB in size
  • Ensure SD card is not locked
  • Try different brand of SD card for compatibility

SD card is inserted into another device (i.e. camera) and is not recognized

  • SD card may be formatted differently than the other device (i.e. camera) can recognize. The camera file system is generally compatible with other digital cameras; however, it is recommended not to use the same SD card in different cameras to avoid possible file system conflicts.